Privacy notice

We collect information you provide, information created through your use of the service, and limited technical information needed to operate and protect it.

• Account information, such as name, email address, profile image, role, and authentication identifiers.
• Professional profile and service information, including business details, qualifications you submit, pricing, availability, and payment-account status.
• Booking information, including the selected service, requested date, status, amount, messages, reviews, reports, and support requests.
• Transaction references from Stripe. Miche Mobile does not receive or store complete payment-card numbers.
• Device, browser, request, and security information reasonably needed for reliability, fraud prevention, and troubleshooting.

We use personal information to:

• Provide identity, marketplace search, booking, payment, messaging, review, support, and subscription features.
• Match customers and professionals and share the booking details each party needs to perform the service.
• Authenticate users, enforce role and booking permissions, prevent abuse and fraud, investigate reports, and protect the service.
• Send transactional communications, maintain financial and operational records, comply with law, and resolve disputes.
• Understand and improve service performance using information that is aggregated or limited to what is reasonably needed.

We share booking information between the customer and professional. Public professional profiles and published reviews are visible to marketplace visitors as described in the product.

We use service providers for identity, application hosting and data, payments, email delivery, and related operations. They may process information only for the services they provide to us and under their own applicable terms.

We may disclose information when reasonably necessary to comply with law, protect a person or the service, investigate fraud or abuse, enforce agreements, or complete a business transaction such as a merger or acquisition. We do not sell personal information for money.

We keep information for as long as needed to provide the service and for legitimate operational, security, fraud-prevention, dispute, accounting, and legal purposes. Retention periods depend on the record and the reason it is kept.

Account closure deletes the active WorkOS sign-in, removes favorites and unpaid drafts, disables professional listings, and anonymizes the application identity. Stripe financial records, provider security logs, booking communications, safety or dispute records, and records we must retain may remain under their separate retention obligations. Backups are removed on their normal replacement cycle.

You can update available profile and service information, manage favorites and booking drafts, request an available booking refund, download application data, and close your account from account controls. You may also request help with access or correction through support. We may need to verify your identity and may retain or deny part of a request when permitted or required by applicable law.

Browser and device controls may limit cookies or similar storage, but blocking storage required for authentication can prevent account features from working.

We use administrative, technical, and organizational safeguards designed for the nature of the information we handle. No online service can guarantee absolute security. Please report suspected unauthorized account access promptly.

Miche Mobile is not directed to children under 18, and we do not knowingly create marketplace accounts for them.

We publish each version of this notice with an effective date and change summary. If a change materially affects how we use personal information, we will provide additional notice when appropriate.

Privacy questions and requests may be submitted through the contact page or sent to privacy@michemobile.net.