Legal and policy
Cancellation and refund policy
This policy applies to paid Miche Mobile service bookings. Each checkout shows the exact appointment start, full-refund deadline, late-cancellation fee, and refund amount and asks the customer to acknowledge those terms before payment.
Client cancellation before the appointment
Cancel at least 24 hours before the appointment start shown in the booking to receive a full refund of the service total.
Cancel less than 24 hours before the appointment starts and before its start time to receive a 50% refund. The other 50% is the cancellation fee. Miche Mobile calculates whole cents from the service total; if an odd cent must be allocated, it is included in the cancellation fee and the checkout disclosure shows the exact amounts.
At or after the appointment start
Self-service cancellation closes at the appointment start time shown in your booking. Contact support if the professional did not appear, the service could not lawfully or safely be provided, a duplicate payment occurred, or another documented exception applies. Closing self-service cancellation does not eliminate any right or remedy provided by applicable law.
Professional or platform cancellation
A professional- or Miche Mobile-initiated cancellation receives a full refund. A professional may not impose a separate or less favorable cancellation policy on a Miche Mobile booking.
How refunds work
Miche Mobile sends an eligible refund to Stripe and shows it as processing until Stripe confirms the result. Stripe returns funds to the original payment method. Bank and payment-method processing times vary and are outside Miche Mobile’s direct control.
Your booking history shows the terms you accepted, when the cancellation occurred, the fee, the refund amount, and the refund status. A partial refund leaves the booking cancelled; a full refund leaves it refunded. Payment, refund, dispute, and legally required records may be retained.
Exceptions and legal rights
Miche Mobile may provide a more favorable refund for safety, fraud, duplicate payment, service failure, legal compliance, or another documented exception. We do not reduce the protection stated at checkout after purchase.
Nothing in this policy waives a non-waivable consumer right, card-network right, warranty, remedy, or liability. Questions or exception requests may be submitted through the contact page or to support@michemobile.net.